Microsoft Dynamics is a customer relationship management (CRM) software that helps manage tasks commonly performed by sales, marketing, and customer service departments. This platform has wide-ranging capabilities and can be used to improve accessibility and collaboration, as well as automate processes within a business. Dynamics CRM integrates with other products, such as Office 365, and can be implemented in the cloud, on site, or in a hybrid fashion. Dynamics CRM consulting services assist clients with configuring and deploying this program. In addition to implementation, some of the providers in this category assist with additional training or support related to Dynamics, as well as other IT consulting services or implementation services such as Salesforce consulting.